Privacy Policy

Last Updated: January 28, 2025

Company: Neofurtech

1. Information We Collect

When you use our Chatbot, we collect:

  • Your name from Facebook
  • Facebook User ID for identification
  • Messages you send to provide responses
  • Conversation timestamps for record keeping

2. How We Use Your Information

We use your information to:

  • Answer questions via our Chatbot
  • Improve our services
  • Analyze behavior for system enhancement
  • Send product updates (with your consent)

3. Information Sharing

We do NOT share your information with third parties except:

  • AI Service (Claude AI) for processing responses
  • Legal requirements only

4. Data Security

We implement appropriate security measures:

  • Encrypted data transmission (SSL/TLS)
  • Restricted access to authorized personnel
  • Data deletion when no longer needed

5. Your Rights

You have the right to:

  • Access your data
  • Correct inaccurate information
  • Delete your data
  • Object to data processing

6. Data Retention

We retain your data as follows:

  • Conversation data: 90 days
  • Personal information: Until you request deletion

7. Cookies and Tracking

We don’t use cookies in our Chatbot but use:

8. Policy Changes

We may update this policy. You’ll be notified via:

  • Chatbot messages
  • Our website

9. Contact Us

For questions about this policy:

  • Email: [Your Email]
  • Phone: [Your Phone]
  • Address: [Your Company Address]